In CI – better answers start with better questions

Competitive intelligence (CI) is a discipline with the potential to provide organisations with valuable insights in to how to perform better. But like most things, the quality of the output is influenced by the quality of the inputs. In CI, one of the key inputs is the questions that it is expected to answer. If you’re looking for a phrase to simultaneously sink the spirit of a CI practitioner and cause their blood pressure to rise, try making a request that sounds something like “Can you just tell me about our competitors…” Requests that begin like this risk turning out to be too vague, too broad or too late to be genuinely useful. Whilst it’s part of the CI practitioner’s role to help clients refine […]

What’s your competitors character?

What’s the character of your competitors? Are they Guardians or Idealists? What about the temperament of their leaders? Understanding the character of a company and it’s leaders is a useful way of distinguishing between what a competitor could do, versus what it is likely to do. For the CI practitioner, this is an extremely valuable distinction. A shopping list of possibilities isn’t really actionable as there are too many ‘possibilities’ for any manager to plan for. What’s needed is a way to screen the ‘possible’ actions and create a short list of what’s actually likely to happen. This is where understanding the culture of a company and the character of it’s leaders provides a useful sorting mechanism. And this is why the Mindshift’s course on […]