Time for TIO Complaint Rankings

March 13, 2010 HeathG Technology & Telco

I’d like to make a complaint. It’s about the way the  Telecommunications Industry Ombudsmen (TIO) reports its complaint statistics. Around October each year, the TIO publishes it’s annual report that almost invariably reports a rise in complaints. For instance in the latest reporting year (2009) we’re informed “the highest increase in complaints was among mobile [...]

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4 complaints, customer satisfaction, Dodo, telco, Telstra,